call-centre-cancelled-renewedA documentary that gets the callback… as they are used to… BBC Three renewed The Call Centre for season two.

The observational series following the lives, loves and cold calls of Swansea based call centre Save Britain Money will return to BBC Three for a further 6×60-minute episodes, as well as a 1×60-minute Christmas Special. Filming has already begun on the new series as it observes the unique management style of CEO Nev and his happy band of staff including Hayley, Twe and Dwayne.

Zai Bennett, Controller BBC Three, said: “In The Call Centre we’ve discovered a boss and a workplace that have really captured the public’s imagination and chimed with BBC Three’s young audiences. I’m looking forward to seeing what Nev and his employees have in store in series two.”

The first series of The Call Centre, which began in June this year, performed well over its slot average on BBC Three, averaging 1.03 million viewers per episode and a 9.5% share of 16-34 year olds. The series had 3.5 million requests on BBC iPlayer and the first episode was BBC Three’s second highest factual debut.

The series was re-commissioned by Zai Bennett, Controller, BBC Three and Samantha Anstiss and Charlotte Moore of BBC Documentaries. The series comes from BBC Factual Production and is made in Wales. Executive producers are Head of Documentaries Aysha Rafaele and Jon Connerty.

The Christmas Special will air later this year, with the new series early in 2014.

What do you think? Are you happy Longmire got renewed? Let me know in the comments section. Follow me on Twitter for more scoop or check the complete and updatable lists of renewed shows of 2013 and cancelled shows of 2013.